 Despite the economic and budgetary challenges facing IT organization, the investments in Business Intelligence (BI) platforms continue to grow. Companies have a multitude of options for acquiring, implementing, and managing a Business Intelligence platform. Making the selection for the delivery method for these platforms is nearly as complex as the data the platform must analyze. To understand the options available to the IT organization, read the recent article by Umesh Jain on the topic in Software Magazine.
|
The multitude of options for acquiring, implementing, and managing a BI platform are nearly as complex as the data the platform must analyze.
|
| |
|
One of the silver linings of the current economic challenge is the renewed focus that businesses are placing on fact- and data-based decision making. From determining the areas that can be optimized to reduce cost while improving performance, to making decisions around products, markets, and customers, most businesses are accepting the fact that data- and analysis-based decision making has a higher probability of success.
Continue reading the article at:
|
Software Magazine: Delivery Options for Business Intelligence |
|
|
|
|
|
|
COVER STORY Most observers agree that the US Contact Center Outsourcing market has been going through trying times in the last few years since the dot-com bubble burst. As globalization takes another shot at the survival of the traditional Outsourced Contact Centers, the companies in this industry will be forced to reinvent themselves by merging their core competencies with calculated strategic steps to survive and grow in the new competitive environment.
CIO CORNER
Let us start by understanding the definition of software maintenance. As per IEEE Computer Society, software maintenance is defined as the process of modifying the software system or component after delivery to correct faults, improve performance or other attributes, or adapt to a change in the environment. 
GUEST COLUMN In order to thrive in today’s competitive market, companies need to listen to their customers with the objective to obtain an understanding of their specific requirements. Many companies that are recognized as leaders in their market, have made investments to implement a comprehensive Customer Listening System (CLS). A component of a CLS system is reaching out to customers through a Customer Satisfaction (CSAT) survey process to obtain insight into their specific requirements and their perception of the company’s current performance against these requirements.